Our Company ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our services, website, and text message program. By using our services, you agree to the practices described in this policy.
2. Information We Collect
We may collect:
Personal information: name, email address, phone number, and mailing/job address.
Project information: details about your countertop project, including measurements, materials, and job photos.
Communication records: emails, text messages, and phone calls related to your project.
Payment information: processed securely through our payment providers; we do not store full card numbers.
Usage data: how you interact with our website, portal, and quote tools.
3. How We Use Your Information
To provide quotes, schedule appointments, and complete your countertop project.
To send appointment reminders, scheduling updates, and follow-ups via SMS, email, and phone.
To process payments and manage billing.
To respond to your questions and provide customer support.
To send service-related communications, including warranty information and care instructions.
To improve our services and business operations.
To comply with legal obligations.
4. SMS Text Messaging Policy
Opt-in: By providing your mobile number and consenting, you agree to receive recurring automated SMS messages from Our Company.
Frequency: Typically 2–10 messages per month, varying with project activity.
Opt-out: Reply STOP to any message to unsubscribe. You may also opt out at our SMS Opt-In page.
Help: Reply HELP for assistance.
Message & data rates may apply. Check with your carrier for details.
Carriers are not liable for delayed or undelivered messages.
No sharing of mobile information or messaging consent for marketing: We do not share your mobile information, nor your messaging consent, with third parties or affiliates for marketing or promotional purposes.
Carrier and SMS provider access: Our SMS service provider (Twilio) and the mobile carriers delivering our messages may access the content of text messages as necessary to transmit messages and to perform spam and scam filtering, as required by their respective carrier terms. This access is solely for message delivery and abuse-prevention purposes, and not for marketing or promotional use.
For the avoidance of doubt: mobile information and messaging consent are not shared with any third parties or affiliates for marketing or promotional purposes. The limited access described above (message delivery and spam/scam filtering by Twilio and mobile carriers) is required to operate the text message program and does not constitute sharing for marketing purposes.
5. How We Share Your Information
We do not sell your personal information. We may share it with:
Service providers who help us operate (e.g., payment processors, email services, scheduling tools), under contractual obligations to protect your data.
SMS provider and mobile carriers (e.g., Twilio and the carriers delivering our messages), who may access message content as necessary to deliver messages and to perform spam and scam filtering, as required by their carrier terms.
Subcontractors and crew assigned to your project, to the extent necessary to complete the work.
Legal authorities when required by law or to protect our rights and safety.
Business transfers in connection with a merger, acquisition, or sale of assets.
6. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time, subject to legal retention requirements.
7. Your Privacy Rights
Access, correct, or delete your personal information.
Opt out of marketing and SMS communications at any time.
Withdraw consent for data processing where applicable.
Request a copy of the data we hold about you.
8. Security
We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our services are not directed to children under 16, and we do not knowingly collect personal information from them.
10. Changes to This Policy
We may update this policy from time to time. We will post the updated version here with a revised "last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: